Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Account Security

You may browse our selection of conservatory furniture, gazebos, and garden ornaments without creating an account. For purchases, you must provide accurate information and maintain the confidentiality of your account credentials.

1.2 Intellectual Property Rights

All content on gardenluxefurniture.com, including product designs (Eclipse Range, Galaxy Range), images, and text, is our property or licensed to us. You may not reproduce, modify, or distribute any content without our written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our:

• Conservatory furniture and cushions
• All Seasons Gazebos and accessories
• Custom-fitted Breathable Weather Covers
• Handcrafted garden ornaments
• LED Solar Lights and other outdoor accessories

Colors may vary slightly due to monitor settings. Dimensions are approximate.

2.2 Product Availability

Made-to-order items (Eclipse/Galaxy Range, custom conservatory sets) may have longer lead times. We’ll notify you if any item becomes unavailable after ordering.

3. Orders and Payments

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including:

• Pricing errors
• Suspected fraudulent activity
• Shipping restrictions to your region

3.2 Payment Terms

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For custom items, we may require a deposit.

3.3 Pricing

Prices include VAT where applicable but exclude shipping unless stated. We may adjust prices at any time, but existing orders won’t be affected.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 days)
• Free Shipping: For orders over $50 via EMS (15-25 days)

We ship globally except to some Asian regions and remote areas. Orders process in 1-2 business days.

4.2 Delivery Responsibilities

You must:

• Provide accurate shipping information
• Inspect items upon delivery for damage
• Report any issues within 48 hours

We’re not responsible for delays caused by customs, weather, or incorrect addresses.

5. Returns and Refunds

5.1 Return Policy

Most items can be returned within 15 days if:

• Unused and in original condition
• Includes all packaging and tags
• Accompanied by proof of purchase

5.2 Non-Returnable Items

These cannot be returned unless defective:

• Custom-fitted Breathable Weather Covers
• Made-to-order Eclipse/Galaxy Range products
• Factory-sealed LED Solar Lights
• Custom conservatory furniture sets

5.3 Return Process

Email [email protected] within 15 days with:

• Order number
• Product details
• Return reason
• Confirmation of original condition

We’ll provide return instructions within 2 business days.

5.4 Refunds

Refunds are processed within 5 business days after we receive and inspect returns. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide correct:

• Billing and shipping details
• Contact information
• Custom specifications for made-to-order items

6.2 Product Care

Follow included care instructions for:

• Conservatory furniture maintenance
• Gazebo assembly and upkeep
• Weatherproofing treatments

7. Limitations of Liability

Garden Comfort Shop isn’t liable for:

• Incorrect product use
• Damage from improper assembly or maintenance
• Acts of nature affecting outdoor products
• Consequential damages beyond product value

Our total liability is limited to the purchase price of the product in question.

8. Dispute Resolution

Any disputes will first attempt resolution through our customer service team. Unresolved disputes may be subject to the laws of California, USA.

9. Policy Changes

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms:

Garden Comfort Shop
311 Tenmile, San Diego, US 92103
Email: [email protected]