At Garden Comfort Shop, we’re committed to providing premium outdoor furniture and accessories to transform your living spaces. Our shipping and returns policy is designed to ensure a seamless experience as you enhance your garden, conservatory, or outdoor area with our high-quality products.

Shipping Information

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: 10-15 days via DHL or FedEx ($12.95 shipping fee)
  • Free Shipping: 15-25 days via EMS (for orders over $50)

We ship globally, excluding some Asian regions and remote areas. Tracking information will be provided once your order ships.

Returns & Exchanges Policy

We stand behind the quality of our conservatory furniture, gazebos, and garden ornaments. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Eligibility Requirements

  • Item must be unused and in original condition
  • Original packaging with all tags attached
  • Proof of purchase required

Non-Returnable Items

Due to their custom nature, these items cannot be returned unless damaged or defective:

  • Breathable Weather Covers (custom-fitted items)
  • Custom-configured Conservatory Furniture sets
  • Made-to-order Eclipse Range and Galaxy Range products
  • LED Solar Lights (unless factory-sealed)

Return Process

Step 1: Initiate Your Return

Email us at [email protected] within 15 days of receiving your order with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Product details (name, SKU, quantity)
  • Reason for return
  • Confirmation that items are in original condition

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Return shipping instructions
  • Approved return/exchange details

Step 3: Package & Ship Your Return

  • Repackage item securely in original packaging
  • Include all accessories and documentation
  • Mark RMA number clearly on the package
  • Ship to: Garden Comfort Shop Returns, 311 Tenmile, San Diego, US 92103

Return Shipping Costs

  • Defective/Wrong Items: We provide prepaid return label
  • Change of Mind: Customer pays return shipping

Refund Process

  • Processed within 5 business days after we receive and inspect your return
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees non-refundable unless our error
  • International refunds may take additional 3-5 days

Exchange Process

  • Replacement ships after we receive original item
  • Price differences will be charged or refunded
  • Standard shipping rates apply unless original shipment was in error

Damaged or Defective Items

If you receive damaged goods:

  • Contact us immediately at [email protected]
  • Include photos of damage and packaging
  • We’ll arrange replacement or repair at no cost

Premium Outdoor Furniture Care Tip

To maintain your conservatory furniture or gazebo’s beauty, follow our included care instructions. Proper maintenance ensures your outdoor investment lasts for years to come.

For any questions about our shipping or returns policy, please contact our customer service team who will be happy to assist with your outdoor furniture needs.

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