FAQ

A: At Garden Comfort Shop, we offer premium outdoor furnishings including conservatory furniture (like our elegant Alaska range), all-season gazebos, weather-resistant cane furniture, durable teak benches, stylish bar sets, and charming garden ornaments. Our collections are designed to create complete outdoor living spaces.

A: Absolutely! Our furniture is crafted for durability with weather-resistant materials. We offer breathable weather covers for added protection, and our all-season gazebos are designed to withstand various weather conditions. The Eclipse and Galaxy ranges are particularly known for their weather durability.

A: Yes, we provide complete outdoor solutions. You’ll find coordinating conservatory furniture cushions, LED solar lights, gazebo privacy screens, bench accessories, and more to complement your main furniture pieces.

A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

A: Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details.

A: Please contact us immediately at [email protected] if you need to modify your order. We’ll do our best to accommodate your request if your order hasn’t been processed for shipment yet.

A: We deliver worldwide, excluding some Asian and remote regions. During checkout, you can enter your address to confirm delivery availability.

A: We offer two convenient options:
– Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch
– Free Shipping: For orders over $50 via EMS in 15-25 business days after dispatch

A: We carefully prepare each order within 1-2 business days. You’ll receive a dispatch notification with tracking information when your order leaves our San Diego facility.

A: Yes! Once dispatched, you’ll receive tracking information to monitor your delivery every step of the way.

A: If you’re not completely satisfied, contact us within 15 days of receipt at [email protected] for return instructions. Please note that items must be in original condition with all packaging.

A: Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.

A: Once we receive your returned item, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.

A: Our cane furniture is weather-resistant but benefits from occasional cleaning with mild soap and water. We recommend using our breathable weather covers during extreme weather or winter months.

A: Yes, we carry replacement conservatory furniture cushions and many accessory items. Contact us with your specific needs.

A: Most can be gently cleaned with mild detergent and water. Avoid harsh chemicals that might damage protective coatings. Always check individual product care instructions.